Frequently Asked Questions

 

Company Information

Why buy from OfficeChairs.com?
What does "Risk Free Guarantee" mean?
Price Match Promise
What is your 800 number/fax number?
Who do I contact for customer service?
Does your company have paper catalogs?
Do you have any information on ergonomics?
Do you have a GSA Contract?

 

Order Information

How do I place an order with OfficeChairs.com
How is my personal information protected/What is your privacy policy?
How do I check the status of my order or track my order?
What are my Confirmation number and Order number?
What types of payment are accepted?
Is sales tax charged?
Are there volume discounts available?
Why won't your website accept my credit card?
Do you offer any leasing options?
Are the prices advertised on OfficeChairs.com guaranteed?
Do you offer color samples?
What is Proposition 65?
What are my California Privacy Rights?
What is COVID-19 Impact to Orders?

 

Shipping/Delivery Information

What is your shipping/delivery policy?
What does free shipping mean?
If I am not able to receive a delivery, will OfficeChairs.com leave the merchandise at my door or in a spot that I specify?
How will my furniture be delivered?
May I request a morning delivery?
When will my order ship?
Is it possible to receive my product faster than 1-2 weeks?

 

After the Sale Information

How do I assemble my product?
Do you have instructions for assembling the item?
How long will it take to assemble my chair?
Is professional assembly available?
How can I adjust my chair?
What is your warranty/guarantee policy?
What is the cancellation policy?
What is the return policy?
What if something is wrong with the chair (damaged/missing part)?
Who do I contact about billing questions?
Who is ERC?

 

Company Information


Why buy from OfficeChairs.com?
Free Delivery!
Risk Free Guarantee!
Huge Selection!
9 Year Product Guarantee!
Quick Service!
Great Prices!
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What does "Risk Free Guarantee" mean?
Our risk free guarantee means that you can buy your chair without any risk. If your chair doesn't work for you, simply call us within 30 days of receipt, repack chair in original packaging, and we will pick it up and send you a full refund (limit of 2 chairs). Offer valid only in the 48 contiguous states. Further information can be found here.
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Price Match Promise
We are committed to offering you the best possible price. If you find a lower price elsewhere within 60 days of your purchase we will refund the difference.

  • The item must be identical, including model number, components and U.S. warranty.
  • The item must be in new factory condition and in stock and available for purchase at that price from an authorized U.S. reseller.
  • Our Lowest Price Guarantee applies to lowest price inclusive of delivery; does not apply to sales tax. It does not apply to auction websites, private sales, special orders, typographical errors, clearance sales, liquidation sales, any products from third-party retailers sold via website marketplaces, or mail-in rebate offers.
  • Offer valid only in the 48 contiguous states.


Please call 800-242-7200 for details.
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What is your 800 number/fax number?
OfficeChairs.com maintains a toll free number for sales orders and customer service inquiries. Please call 800-242-7200 to contact a representative or fax us at 1-800-468-1526.
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Who do I contact for customer service?
We strive to carry quality brands and deliver your new furniture in perfect condition. If you need service on furniture, we will do everything we can to help you. Often the manufacturer wants to be contacted directly. The manufacturer usually handles part replacements, etc. There will be a note in the literature that comes with your new furniture that will direct you on who to call in the event that service replacement is needed. If this information is not available, please call us at 800-242-7200 or email us for product quotations, billing inquiries, product inquiries or for any other issues.
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Does your company have paper catalogs?
We do not print an OfficeChairs.com catalog. Our full selection is shown on our website.
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Do you have any information on ergonomics?
Ergonomic chairs provide support by offering multiple adjustability options to best suit your needs. Ergonomics is difficult to define but basically means getting as much adjustability as possible to maximize productivity by reducing operator fatigue and discomfort. Seat height, arm height, lumbar support, tension control and knee-tilt adjustments in chairs all aid in ergonomics support.

Although no chair is going to solve critical back problems, there are chairs available that will help aid in back support. Those chairs will usually have lumbar support built in; or they will have an adjustable back which can pivot in and out and up and down to better fit a customer's back. Call 800-242-7200 for assistance orclick here to view our Ergonomic Office Chairs category.
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Do you have a GSA Contract?
OfficeChairs.com is skilled at serving our federal government customers and processing your orders. Through our impressive selection, most needs can be met.
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Order Information
 



How do I place an order with OfficeChairs.com
We want you to feel comfortable placing your order. You can use our secure online ordering system or simply call us during regular business hours. You are also welcome to mail or fax your order to us.

OfficeChairs.com 800 South 70th Street West Allis, WI 53214 phone: 800-242-7200 fax: 1-800-468-1526
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How is my personal information protected/What is your privacy policy?
OfficeChairs.com is dedicated to protecting the privacy of our customers and follows industry standard best practices to do so. Click here to view our complete privacy policy.
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How do I check the status of my order or track my order?
There are three ways to check your order status:

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What are my Confirmation number and Order number?
Your Confirmation number is generated when you place your order online. It is included on the Checkout – Receipt page of our website and is included in the Confirmation email we immediately send to you. Your Order Number is included in the Acknowledgment email we send to you after we have processed your order.
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What types of payment are accepted?
Our website accepts orders using Visa, MasterCard, American Express and Discover cards. By phone, we can also accept Money Orders and Wire Transfers. Sorry, we do not accept C.O.D. orders.

To place your order using a Purchase Order, please call us at 800-242-7200. Generally, we will only accept purchase orders from previous business customers, Government agencies, Schools and large well-rated businesses.
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Is sales tax charged?
We collect sales tax in all states with the exception of Delaware, Alaska, Montana, New Hampshire and Oregon.
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Are there volume discounts available?
Call our representatives at 800-242-7200 for volume purchase pricing.
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Why won't your website accept my credit card?
To protect your credit card information, we validate the information you provide during the checkout process. If you received an error message during checkout, please confirm that the following information exactly matches your credit card:

  • Credit card number
  • Expiration date
  • Name on card
  • Billing address (must match the billing address of your credit card)

If you are still having problems please try another credit card or call us at 800-242-7200.
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Do you offer any leasing options?
Yes we do! The order must be a minimum of $2,000. Different payment plans to meet your needs can be arranged. OfficeChairs.com's rates are among the lowest in the country. Call for rates and details 800-242-7200. We are not able to offer leasing on orders shipping to residences.

Equipment Cost 24 Mo. 36 Mo. 48 Mo. 60 Mo.
$2,000 - $5,000 .0508 .0354 .0286 .0243
$5,001 - $10,000 .0499 .0349 .0280 .0238
$10,001 - $25,000 .0490 .0346 .0273 .0233
$25,001 - $50,000 .0486 .0344 .0271 .0230

Example: $4,491 Furniture package; 36 Month lease: Monthly payments equal .0354 X $4,491 = $159/Mo.
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Are the prices advertised on OfficeChairs.com guaranteed?
All advertised prices are subject to change without prior notice.
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Do you offer color samples? Yes, call our sales representatives at 800-242-7200. Our representatives will send you free fabric and wood samples via USPS. Also, you can order free color samples on our website. Simply click on the "Free Color Samples" link on the product page below the main image and select which colors you would like to receive.
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What is Proposition 65? Proposition 65 requires that certain products be labeled with warnings if those products contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. If applicable, our products will contain clear warning labels on the packaging materials and you may contact us if you wish to return the items.
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What are my California Privacy Rights? OfficeChairs.com shares personal information with others outside of OfficeChairs.com for direct marketing of their products only if we have your affirmative consent (opt in). Click here to view our complete privacy policy. You may ask us for more information about this sharing and whether it affects you by contacting us by email or at the address below.

 

OfficeChairs.com
800 South 70th Street
West Allis WI, 53214
800-242-7200

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What is COVID-19 Impact to Orders? Because of constant changes we're seeing with our logistics partners across the country brought on by the COVID-19 pandemic, it is likely that orders will be delayed.

 

Our customer service team is proactively contacting customers like you that have open orders and/or scheduled installation services to ensure that those orders and services can still be fulfilled. We will work with you to help navigate this fast-changing logistical landscape.

 

We must also at this time decline any return on product already delivered to you.

 

If you have questions regarding your order or any other service from OfficeChairs.com, please call our customer service team at 800-242-7200, and we will assist you as fast as we can. 

 

Because of the volume of calls we are experiencing, you may experience longer call-wait times or email-response times. 

 

Thank you for your understanding.
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Shipping/Delivery Information




What is your shipping/delivery policy?
Currently we deliver to all 50 U.S. States and U.S. Territories. We will not charge shipping on any items shipped to the 48 contiguous U.S. States (including Washington D.C.). However, shipping charges will be applied on shipments to Alaska, Hawaii, U.S. islands and U.S. Territories. We do not deliver to P.O. boxes, international addresses or APO addresses. A U.S. consolidation point and a TCN# is required for overseas destinations. Please call us at 800-242-7200 with any questions. Additional information can be found here.
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What does free shipping mean?
All products on OfficeChairs.com are offered with free shipping included in the merchandise price. This means that there are no additional charges to you for UPS, FedEx, and common carrier tailgate shipments. Your shipping method will be confirmed on the acknowledgment email we send to you after processing your order.

For UPS or FedEx shipments, your merchandise will be brought inside your building. For items that are too large to ship via UPS or FedEx, free tailgate shipping is included, meaning your furniture will be shipped to your delivery dock. If no dock is available, you will be responsible for taking the furniture off of the delivery truck.

Inside delivery services for these larger items is available for an additional charge. These optional charges will be shown once you add products to your shopping cart. For large orders requiring inside delivery, we strongly suggest you call to discuss your needs so we can apply all appropriate discounts. Additional information can be found here.
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If I am not able to receive a delivery, will OfficeChairs.com leave the merchandise at my door or in a spot that I specify?
Chairs that ship via UPS or FedEx Ground typically will be left at your door if you are not there at the time of delivery. However, Common carrier deliveries require you to be present at the time of delivery.
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How will my furniture be delivered?
Shipping methods vary depending upon the size of the item(s) being ordered. Product specific information is available on each product page. Please call us at 800-242-7200 with any shipping questions or special instructions.

UPS/FedEx shipments: UPS and FedEx shipments will be brought inside your building. If you require additional services, please call 800-242-7200 and we can help!

Common carrier shipments: Your order will be shipped with free tailgate shipping included, meaning the chairs will be shipped to your dock. If there is no delivery dock at your business or home office, you will be responsible for taking the chairs from the tailgate of the delivery truck.

For an additional charge, inside delivery services are available. These optional charges will be shown once you add products to your shopping cart. For orders of over $5000 requiring inside delivery, we strongly suggest you call to discuss your needs so we can apply all appropriate discounts.

If you have special needs or questions, tell us in the shipping instructions/order comments area during checkout or call us at 800-242-7200 to discuss. If needed, we can arrange for the trucking company to call 24 hours prior to delivery so that you will know when to expect them.
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May I request a morning delivery?
Because delivery times are scheduled at the discretion of the carrier used for your order, we cannot accept requests for specific delivery times.
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When will my order ship?
Delivery will typically occur within 1-2 weeks of when your order is placed.
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Is it possible to receive my product faster than 1-2 weeks?
Yes, we offer a wide selection of office chairs that are available to ship today. Click here to view or call 800-242-7200 to speak to one of our office furniture specialists for pricing and availability.
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After the Sale Information
 



How do I assemble my product?
Basic tools are required to assemble most products. Generally, you'll need a screw driver and possibly a hammer.
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Do you have instructions for assembling the item?
Instructions will come with the item. If you have any questions call our Customer Service at 800-242-7200 for assistance.
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How long will it take to assemble my chair?
Most chairs take about 15 minutes to assemble.
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Is professional assembly available?
Yes, we work with assembly firms throughout the United States. Please call 800-242-7200 and an Inside Sales representative will refer you.
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How can I adjust my chair?
If it has a pneumatic lift - a simple touch of a lever will raise or lower the seat. The back is usually adjustable in and out and up and down. Some chairs will swivel and tilt. Please call 800-242-7200 for help adjusting your specific chair.
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What is your warranty/guarantee policy?
We proudly offer a 9-year guarantee that all products are accurately described and will give you the service you expect. If there are any problems with the quality of the materials or workmanship, we will adjust, repair or replace to your satisfaction.

Normal wear or chairs used 24 hours per day are excluded. Orders over $15,000 and products with electronic components are subject to manufacturer's warranty. The guarantee does not include color matching. If there is a question, please request free color samples prior to placing your order. More information can be found here.
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What is the cancellation policy?
If we are able to cancel your order before it is produced and/or shipped, there is not a charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund. Cancellations or returns must be authorized in advance. Please call 800-242-7200 and a Customer Service representative will assess the situation and, if need be,issue a return authorization.
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What is the return policy?
If an item needs to be returned, restocking fees and freight charges may apply. Returns must be made within 30 days and must be returned in the original box. Please call 800-242-7200 and a Customer Service representative will assess your situation. If you have any doubts about color matching, please request free color samples prior to placing your order.
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What if something is wrong with the chair (damaged/missing part)?
We strive to carry quality brands and deliver your new furniture in perfect condition. If something is wrong with your chair, we will do everything we can to help you. Often the manufacturer wants to be contacted directly. The manufacturer usually handles part replacements. There will be a note in the literature that comes with your chair that will direct you on who to call in the event that parts are needed. If this information is not available or if you have any questions, please call us at 800-242-7200 or email us.

We proudly offer a 9-year guarantee that all products are accurately described and will give you the service you expect. If there are any problems with the quality of the materials or workmanship, we will adjust, repair or replace to your satisfaction. Orders over $15,000 and products with electronic components are subject to manufacturer's warranty. The guarantee does not include color matching. If there is a question, please request free color samples prior to placing your order.
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Who do I contact about billing questions?
Please call 800-242-7200 or email us and a Customer Service representative will be able to assist you.
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Who is ERC?
ERC is a Customer Satisfaction research firm contracted by OfficeChairs.com to conduct survey research in order to help us better understand how we can improve our service to customers like you. The surveys are triggered by a service event, so any contact you receive from ERC will be specific to your existing relationship with OfficeChairs.com. These surveys are designed to be brief since your time is very important. We try to gather as much actionable information as possible to evaluate our overall service to our customers and to make the necessary improvements to get better. Your feedback about our services is extremely important to us. If you would like to know more about ERC, the company we’ve contracted to conduct these surveys, please go to www.ercbpo.com.
Thank you for your participation. We greatly appreciate your business.
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